Caen Normandy University Hospital
Caen Normandy University Hospital
Welcome to the website of the Caen Normandy University Hospital!
This page will help you prepare for your arrival at the University Hospital and complete the necessary procedures within our institution. All this information can also be found in the welcome booklet, which can be viewed at the bottom of this page and will be given to you upon your admission.
- My arrival at the Caen Normandy University Hospital
- parking
- case
- join
- representatives
- rights
- associations
- satisfaction
Your arrival at the Caen Normandy University Hospital
Scheduled hospitalization or consultation:
Save time by registering your arrival online!Complete your pre-admission on the Caen Normandy University Hospital website no later than two days before your appointment. Upon arrival, you will need to scan the barcode on your appointment confirmation (sent by the receptionist when you booked your appointment) at the interactive kiosks located at the hospital entrance. Once your file has been validated, you can go directly to the department without stopping at the admissions office.
Wearing a mask
Within the buildings of all the sites of the Caen Normandy University Hospital, wearing a mask is no longer mandatory but strongly advised in case of symptoms in order to protect everyone's health.
Patients, visitors, professionals, let's continue to respect barrier gestures!
I am being hospitalized in an emergency
A reception area is set up at the entrance to the emergency department to collect information regarding your identity and your care.In case of an accidentIf a patient's identity is not available upon arrival, a procedure is in place to create their file. The information will be updated later after identification.
I am a minor or a legally incapacitated adultAdmission to Caen Normandy University Hospital is at the request of the parents, legal guardian, or judicial authority.
In the case of surgery or procedures requiring anesthesia, their written and signed authorization is essential. Without this authorization, no operation can be performed except in emergencies.I am not affiliated with mandatory health insuranceHospitalized individuals without social security coverage will be responsible for all hospitalization costs. In such cases, for any scheduled hospitalization, an estimated cost estimate must be provided, and specific coverage procedures apply.
To arrange this, please contact us at 02 31 06 33 77 or by email.Payment of a deposit: Patients are then asked to pay a renewable deposit to the Caen Normandy University Hospital's cashier or the hospital's treasury. This deposit is calculated based on the estimated length of stay*. Admission will then be possible upon presentation of a payment receipt for the full estimated amount shown on the quote.
In the event of an extended stay, an additional fee will be payable. If the stay is shortened, the difference will be refunded.
Parking
Parking is free for the first hour and a half (1 hour 30 minutes). The facility offers more than 500 spaces in 2 separate (P1 and P2) with numerous spaces for people with reduced mobility as well as 2 drop-off zones for patients and visitors.
Request for medical records
The law (see information notice below) allows you to access your medical records. To facilitate this process, the Caen Normandy University Hospital provides a downloadable form.
Medical Records Request Form
If you are the patient concerned, the legal representative, the guardian or the beneficiary of a deceased person, please return the duly completed, signed form accompanied by the requested supporting documents.
By mail
Medical Records Reproduction UnitGeneral and Legal Affairs Department,
Caen Normandy University Hospital,
Avenue de la Côte de Nacre,
CS 30001
, 14033 CAEN cedex 9Contacting a hospitalized person
Your hospitalized contact must give you their 4-digit number.
Contact a patientCôte de Nacre Hospital
Dial the number below and enter the 4-digit number that will have been given to you.
Contact a patientClemenceau Hospital
Dial the number below and enter the 4-digit number that will have been given to you.
Joining a patient on the FEHWomen's and Children's Hospital · Hematology
Dial the number below and enter the 4-digit number that will have been given to you.
User representatives
The users' committee's mission is to ensure respect for users' rights and to contribute to improving the quality of care provided to patients and their families.
The user representative is a volunteer appointed by theRegional Health Agency (ARS). They are the spokesperson for users, ensuring respect for and promotion of the rights of patients and users of the healthcare system.
User project
Office hours
The office hours take place
for half a day per week.May 5, 2026
9:30-11:30May 12, 2026
9:30-11:30May 19, 2026
9:30-11:30May 26, 2026
9:30-11:30June 2, 2026
2pm-4pmJune 9, 2026
9:30-11:30June 16, 2026
9:30- 11:30June 23, 2026
9:30- 11:301Aurore BouquerelDirector of Quality, Risk Management and User Relations2Dr. Pierre DelassusAppointed medical mediator, president of the CDU3Dr. Xavier Troussardsubstitute medical mediator4Katia LièvremontNon-medical mediator (holder)5Laetitia LambelinSubstitute non-medical mediator6Sylvie GareauRepresentative of users, Vice-President of the CDU7Martine LecharpentierRepresentative of users (incumbent)8Réjane TurgisAlternate user representative9Rose KamtchouingAlternate user representative10Professor Clément GakubaRepresentative of the CME11Carine ChaignetRepresentative of the Works Council (CSE)12Laurence BigotAlternate representative of the Works Council13Farida SaliRepresentative of the CSIRMT (incumbent)14Isabelle FauvelAlternate CSIRMT RepresentativeYour rights & charters
download
Quality of care
Provide your email address upon admission and complete e-Satis, the national survey conducted by the French National Authority for HealthHow to respond to the survey?
You provide your email address* upon admission or discharge from the facility to receive the e-Satis questionnaire once you return home.
Your email address will only be used for this purpose and will not be shared with third parties. It will not be used for advertising or commercial purposes.What does the questionnaire contain?
By anonymously answering the e-Satis questionnaire, you are giving your opinion on:
- the reception at the establishment
- your care by healthcare professionals
- your room and your meals
- organizing your return home
Why is your opinion important?
- You help your hospital or clinic to know its strengths and areas for improvement.
- You are contributing to improving the quality of care in healthcare facilities.
- You allow each person to find out about the level of patient satisfaction at the establishment of their choice on QualiScope.
One of the missions of the HAS is to measure and improve the quality of health, social and medico-social establishments.
To this end, it implements various quality indicators, including e-Satis.All results by establishment are available on QualiScope, the HAS online information service , accessible below.