Ensuring equitable, appropriate, and respectful access to healthcare for all is a priority for the Caen Normandy University Hospital. In this endeavor, the institution fully embraces the values ​​of the Romain Jacob Charter and supports the Handifaction program.

People with disabilities may encounter specific difficulties in their healthcare journey: accessibility of facilities, communication with healthcare professionals, adaptation of examinations, waiting times, or coordination of care. These observations call for collective action to sustainably improve the quality of reception and care.

Handifaction is a national questionnaire for people with disabilities and their caregivers. It can be completed after a medical appointment, consultation, or hospitalization, or if you encounter any difficulties.

The responses collected make it possible to identify the strengths and areas for improvement in care pathways, within a framework of continuous quality improvement.

• Expressing one's experience and feelings;
• To contribute to the improvement of professional practices;
• Participate in a national collective initiative to promote access to healthcare.